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'Laura has tremendous experience and I can always rely on her precious advice as a Global Quality Manager. She has got extensive knowledge of translation quality management processes, techniques or methodologies and excellent grasp of soft skills helping to see and comprehend various social barriers or cultural differences. She is a real expert and a delight to work with.'

Olga Mielczarek, Global Quality Manager at PTW

language QUALITY MANAGEMENT

Quality is one of the most important aspects of translation and localization. It is the driving force and the differentiator for many language providers (LSPs) and localization teams. And yet, sometimes it is overlooked. 

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99% of translation and localization buyers want to buy Quality and are willing to pay more to obtain it.

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In most cases quality is essential as it is applied to translated content that represents the buyer’s brand. It is their ticket to new markets.


A comprehensive quality program provides LSPs and localization teams with the guarantee they need to meet their client needs. 

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Services Provided:

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  • Quality audit: under the hood investigation and report of current situation in the company

  • Quality strategy: from design, to training your staff, to full deployment

  • Creation of protocols for active communication between Language Quality, Operations and Resource Management

  • Selection and implementation of technology solutions

  • Design and deployment of automated workflows

  • Creation of protocols for recruitment criteria

  • Definition of quality expectations for the company, per client, project. Etc.

  • Root-cause action (RCA) strategy

  • Implementation of effective Linguistic Quality Assurance (LQA) workflows

  • Definition of Quality Automation (QA) protocol

  • Creation of Quality database, with analytics that will define future Quality and Resource Management strategy

  • Internal and external team training

  • Face to face consultation

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Benefits of a Formal Language Quality Program:

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  • Produce high quality translations

  • Quality and Vendor Management strategy planning based on real production data

  • Catch issues early, train the language force, save money and time in the long run

  • Impress your client with your control over the translation output

  • Be able to react immediately and systematically when there is an escalation

  • Sell more

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